Refund & Cancellation Policy
PMT Yacht Pro Trading LLC • Effective Date: January 15, 2026
1. Our Commitment to Transparency
At PMT Yacht Pro Trading LLC, our foundation rests on maritime honesty and trust. We recognize that sea conditions, travel schedules, and refit requirements can evolve. This Refund and Cancellation Policy establishes clear, balanced guidelines for charter clients, yacht owners, and management partners.
2. Dubai Yacht Charters & Rental Cancellations
For private luxury yacht charters and corporate charters departing from Dubai Marina, Dubai Harbour, or Mina Rashid:
Full Refund Less 5% Banking/Admin Fee
If cancellation is requested in writing more than 14 calendar days prior to departure, a full refund of payments made is returned, minus direct card processing or banking charges (capped at 5%). Alternatively, 100% credit is valid for 12 months.
50% Refund or 100% Date Reschedule
If cancelled between 7 and 14 days prior, 50% of the charter fee is refunded, or the client may reschedule once to another available date within 6 months at no penalty.
Non-Refundable Charter Deposit
Cancellations received under 7 days are non-refundable as the yacht, crew, provisioning, and marina berth have been locked exclusively for the client. Date transfers are subject to management review.
3. Weather, Coast Guard Restrictions & Force Majeure
If the UAE Coast Guard or Dubai Maritime City Authority (DMCA) issues official sailing restrictions due to adverse sea state, gale-force winds, or dense marine fog preventing safe voyage:
- The charter may be rescheduled to any available date without any rebooking penalty.
- If rescheduling is impossible for international visitors, a 100% full refund of all charter fees is issued promptly.
4. Vessel Substitution or Mechanical Inoperability
In the rare event that a chartered yacht experiences unforeseen technical issues prior to departure, PMT will offer:
- An upgraded or equivalent luxury yacht from our managed fleet at no extra charge.
- An immediate 100% full refund if no suitable replacement meets the client’s standards.
5. Refit Supervision & Yacht Management Agreements
For long-term maritime projects:
- Shipyard Refit Management: Professional supervision retainers are billed against agreed project milestones. In the event of early project termination by written notice, any unearned milestone fees or uncommitted escrow funds are returned to the owner within 14 business days.
- Yacht Management Retainers: Monthly yacht management contracts may be terminated by either party with 30 days written notice. Remaining operational reserve balances in the yacht’s dedicated account are returned immediately following reconciled supplier audits.
6. Refund Processing Timeline
Approved refunds are processed via the original method of payment (bank wire transfer or credit card). Depending on your financial institution and currency exchange protocols, funds typically reflect in your account within 5 to 10 business days.
To initiate a reschedule request, submit weather documentation, or claim an approved refund: